Technology Support Lead

2 mesi fa

Milano, Lombardia, Italia White & Case A tempo pieno
Job Summary

The Technology Support Lead will be responsible for leading, managing, and coordinating the provision of IT Support Services and other Technology services within local offices/regions. This role will work closely with the Regional Technology Support Manager to ensure the delivery of high-quality IT services.

Key Responsibilities
  • Provide leadership and direction within the IT Support Services function.
  • Manage, lead, and supervise the Support Services function and team within a particular office and region.
  • Develop, provide, manage, and revise Technology services, standard procedures, best practices, and support in the areas of Service Delivery, Operations, Security, Applications, and Project deployment.
  • Develop and maintain relationships with key stakeholders, user forums, practice areas, and business support functions as may be assigned or as may be appropriate within a particular office and region.
Leadership of the Support Services Function
  • Provide leadership in the Support Services function, set targets, and goals for improvement as directed by Firm Strategy.
  • Work with Service Delivery to devise and implement Continuous Improvement processes for the Support Services function.
  • Develop and promote a better understanding of the business and practice of law within the Support Services teams.
Management of the Support Services Function
  • Supervise and coordinate the duties of the Support Service team to provide a support service with the local office and region.
  • Hold regular team meetings to keep staff apprised of events and procedures.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.
Additional Responsibilities
  • Participate on global/regional/office project teams as requested by management.
  • Maintain professional and technical knowledge by reviewing related professional publications.
  • Stay in tune with the Firm's growing projects for practical experience.
Requirements
  • Team player who is ambitious and motivated.
  • Excellent interpersonal skills and patience working with others.
  • Must be able to multitask and work in a fast-paced environment.
  • Must have excellent communications skills, customer service skills, problem-solving/trouble-shooting, follow-up skills, and organizational skills.

This role requires a thorough knowledge of complex automated information systems management, typically acquired through a Bachelor's degree in Computer Science, Business Administration, or equivalent experience. The ideal candidate will have five plus years of progressively responsible work experience with legal or other professional service organizations in managing automated information systems, including strategic planning, analyzing complex issues, and difficult systems problems.

The Technology Support Lead will be responsible for communicating complex systems information and ideas effectively and efficiently to attorneys, managers, and staff, often with minimal preparation. The ability to rapidly analyze issues, anticipate consequences, make decisions, and initiate action is essential for this role.

The ideal candidate will have excellent problem-solving and troubleshooting skills, with the ability to think outside the box. Strong analytical skills and the ability to travel if needed are also required.

  • Technology Support Lead

    1 mese fa

    Milano, Lombardia, Italia White & Case A tempo pieno

    Job Title: Technology Support LeadWhite & Case is seeking a Technology Support Lead to join our team. As a key member of our IT department, you will be responsible for leading, managing, and coordinating the provision of IT Support Services and other Technology services within our local offices and region.Key Responsibilities:Provide leadership and direction...

  • Technology Support Lead

    4 settimane fa

    Milano, Lombardia, Italia White & Case Llp A tempo pieno

    Job Title: Technology Support LeadWhite & Case LLP is seeking a Technology Support Lead to join our team. As a key member of our IT department, you will be responsible for leading, managing, and coordinating the provision of IT Support Services and other Technology services within our local office(s) or region.Key Responsibilities:Provide leadership and...

  • Technology Support Lead

    1 settimana fa

    Milano, Lombardia, Italia White & Case Llp A tempo pieno

    About the RoleWhite & Case LLP is an elite global law firm serving leading companies, financial institutions, and governments worldwide. As a Technology Support Lead, you will play a critical role in leading, managing, and coordinating the provision of IT Support Services and other Technology services within local offices/regions. The primary...

  • Technology Support Lead

    3 settimane fa

    Milano, Lombardia, Italia White & Case A tempo pieno

    Job SummaryThe Technology Support Lead will be responsible for leading, managing, and coordinating the provision of IT Support Services and other Technology services within local offices/regions. This role will work closely with the Regional Technology Support Manager to ensure the delivery of high-quality IT services.Key Responsibilities* Provide leadership...

  • Technology Support Lead

    7 giorni fa

    Milano, Lombardia, Italia White & Case Llp A tempo pieno

    Job Summary: We are seeking a highly skilled Technology Support Lead to join our team at White & Case LLP. The successful candidate will be responsible for leading and managing the provision of IT Support Services and other Technology services within local offices/regions.Key Responsibilities:Provide leadership and direction within the IT Support Services...

  • Chief Technology Support Officer

    7 giorni fa

    Milano, Lombardia, Italia White & Case A tempo pieno

    Job DescriptionThe Technology Support Lead is responsible for leading, managing and coordinating the provision of IT Support Services and other Technology services within local offices/regions, working with the Regional Technology Support Manager within the local office/region.Key ResponsibilitiesProvide leadership and direction within the IT Support...

  • Technical Lead

    2 settimane fa

    Milano, Lombardia, Italia AVOMIND A tempo pieno

    At AVOMIND, we're seeking a skilled Technical Lead - Technology Engineer to join our team. As a key member of our organization, you'll play a crucial role in designing and integrating digital networks for our clients.Key Responsibilities:Act as a subject matter expert for a specific technical field related to design and development of finished...

  • Technical Lead

    3 settimane fa

    Milano, Lombardia, Italia AVOMIND A tempo pieno

    At AVOMIND, we're seeking a highly skilled Technical Lead - Technology Engineer to join our team. As a key member of our organization, you'll play a crucial role in designing and developing innovative digital networks for our clients.Key Responsibilities:Act as a subject matter expert for a specific technical field related to design and development of...

  • EMEA MDM Technology Lead

    3 settimane fa

    Milano, Lombardia, Italia IQVIA A tempo pieno

    IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.Job OverviewThe EMEA MDM Technology Lead will be responsible...

  • EMEA MDM Technology Lead

    3 settimane fa

    Milano, Lombardia, Italia IQVIA A tempo pieno

    pIQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry./ppWe believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world./ppbJob Overview/b/ppThe EMEA MDM Technology Lead will be...

  • Technical Lead

    3 settimane fa

    Milano, Lombardia, Italia MotorK A tempo pieno

    MotorK is a leading sales and marketing technology company in Europe, specializing in the automotive sector. Our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services, offering the best digital customer experience.We are on a fast and ambitious trajectory, serving 90% of the automotive...

  • Expert Technology Strategist

    6 giorni fa

    Milano, Lombardia, Italia Boston Consulting Group A tempo pieno

    Role OverviewAs a senior member of our Technology and Digital team, you will play a crucial role in driving business growth and innovation through the effective use of technology and data.Key ResponsibilitiesCollaborate with clients to understand their technology and digital needs, and develop tailored solutions to meet their goals.Lead the development and...

  • Regional Sales Team Lead

    2 settimane fa

    Milano, Lombardia, Italia Xiaomi Technology A tempo pieno

    Job Summary: We are seeking a highly skilled Regional Sales Team Lead to join our team at Xiaomi Technology. The successful candidate will be responsible for leading the regional sales team, working with local distributors and dealers to ensure the correct execution of our business plan, and coordinating the field force to organize store checks on a regional...

  • Technical Lead

    1 mese fa

    Milano, Lombardia, Italia AVOMIND A tempo pieno

    Job Title: Technical Sub Lead – Technology Engineer – Garbagnate MilaneseOur client is a leading integrator of digital networks, designing and integrating these networks for their customers. They provide end-to-end solutions for global digital networks and partner with global telecom companies, cloud companies, citizen networks, and large enterprises to...

  • Technical Lead

    1 mese fa

    Milano, Lombardia, Italia AVOMIND A tempo pieno

    Job Title: Technical Sub Lead – Technology Engineer – Garbagnate MilaneseOur client is a leading integrator of digital networks, designing and integrating these networks for their customers. They provide end-to-end solutions for global digital networks and partner with global telecom companies, cloud companies, citizen networks, and large enterprises to...

  • Syngas Technology Portfolio Manager

    4 settimane fa

    Milano, Lombardia, Italia Wood A tempo pieno

    Job SummaryWood is seeking a highly skilled and experienced professional to lead the development and implementation of strategy for its Syngas technology portfolio in Milan, Italy.The successful candidate will be responsible for driving the growth and development of the Syngas technology portfolio, including R&D, business development, and customer...

  • Chief Technology Officer

    1 settimana fa

    Milano, Lombardia, Italia team A tempo pieno

    Job Title: Chief Technology OfficerAbout the Job:We are looking for an experienced Chief Technology Officer (CTO) to join our Engineering department. As a CTO, you will be responsible for the overall technology strategy and execution of our SaaS scale-up. Your mission will be to build and maintain robust, scalable, high-performance web...

  • Medical Technology Customer Support Specialist

    2 settimane fa

    Milano, Lombardia, Italia Language Matters A tempo pieno

    Customer Support Role in Medical TechnologyWe are seeking a highly skilled and fluent Swedish-speaking customer support representative to join our team at Language Matters. The successful candidate will be responsible for providing top-notch customer service and product support via telephone and email to customers in the Swedish-speaking market.About the...

  • Senior Technology Strategist

    3 settimane fa

    Milano, Lombardia, Italia Startup Bakery A tempo pieno

    We are seeking a Senior Technology Strategist to lead the technical development of our solutions at Startup Bakery. As a key member of our team, you will be responsible for building and maintaining scalable and reliable architecture and backlog, driving the technical direction of our new startups.You will have the opportunity to build your own tech team,...

  • Senior Technology Consultant

    3 settimane fa

    Milano, Lombardia, Italia Boston Consulting Group A tempo pieno

    About the RoleBoston Consulting Group is seeking a highly skilled Senior Technology Consultant to join our team. As a key member of our Technology and Digital practice, you will work closely with clients to understand their technology needs and develop innovative solutions to drive business growth.Key ResponsibilitiesWork with clients to understand their...