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Store Manager

1 mese fa

Milano, Lombardia, Italia Miu Miu A tempo pieno
Job Title: Store Manager

At Miu Miu, we are seeking a highly motivated and experienced Store Manager to lead our team and drive business success.

Job Purpose:

To be the owner of the business, a Company Brand Ambassador and a business leader, accountable for overall store performance. To guarantee an extraordinary Client experience, being present on the sales floor, leading and supporting all activities to achieve store targets.

Responsibilities:
  • Drive and maximize sales performances.
  • Propose and develop business plans.
  • Drive the store team to exceed their KPIs.
  • Represent the Company on the local market, identifying new opportunities to increase customer footfall, attracts new Clients and builds a loyal relationship with the brand.
  • Be present on the sales floor, ensuring a proper approach and service to the Clients.
  • Foster the Omni Channel development through the team.
  • Meet the store-operating budget, controlling store expenses.
Customer Focus:
  • Foster a Client centric mindset by developing and maintaining solid Client relationships.
  • Guarantee an excellent Client satisfaction and the highest level of Client service.
  • Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending.
  • Foster a strong private appointment culture.
Team Management:
  • Promote an entrepreneurial and team spirit using effective communication, ensuring efficient organization and professional growth.
  • Ensure the team is always prepared and updated on the Prada Group main information, product knowledge, local market, competitors, policies and procedures.
  • The ideal Store Manager is able to attract and recruit the best talents available on the market through networking and scouting.
Retail Excellence:
  • Develop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams.
  • Ensures that the display attracts Clients and maximizes sales in accordance with Company guidelines.
  • Participate in the buying session when requested and in any case he/she provides effective product feedback based on store needs.
  • Ensure synergy and cooperation between front and back of house.
  • Is responsible for the enforcement of Company procedures on cash activity, inventory, logistics and all the main reporting activities requested by the head office.
Events and Knowledge:
  • Cooperate with the Retail Events Office for the organization of local events and defines a challenging and realistic target per Client, proposing new opportunities for local events in partnership with local Stakeholders and Influencers.
Requirements:
  • Fluent Spoken English expected. Other languages are desirable.
  • Business driven.
  • Leadership and team management.
  • Ability to motivate and persuade people.
  • Strong customer service mindset.
  • Natural ability to welcome our client.
  • Confident, enthusiastic and positive.
  • Mature and assertive.
  • Organized and detail oriented.
  • Market and product knowledge/passion.
  • Business/Retail Management degree or equivalent is a plus.
  • Interest in luxury/fashion, art and design.
  • Fluent spoken in Italian and English expected. Other languages would be desirable.