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Technical Support Professional

2 settimane fa


Sesto San Giovanni, Lombardia, Italia Abb E-Mobility B.V. A tempo pieno
About ABB E-mobility B.V.

ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world's biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of E-Mobility, not just predicting it.

Job Description

We are looking for a professional who has strong troubleshooting skills and a solution-oriented mindset. As an IT Helpdesk Technician, you will interact with a dynamic and diverse user base, resolving issues in a timely and professional manner while continuously contributing to the improvement of IT processes and user satisfaction.

Key Accountabilities
  1. Provide first-level support for IT hardware, software, and network-related issues, including troubleshooting and resolving problems efficiently.
  2. Log, track, and document user inquiries and support requests using the Jira IT ticketing system.
  3. Escalate unresolved technical issues to second- or third-level support teams as required, ensuring clear and accurate communication.
  4. Set up and maintain workstations, including hardware configuration and software installations.
Benefits
  • Work with the best specialists in their field, in a diverse environment with unparalleled global reach.
  • Feel inspired by our fast growth.
  • You will have the accountability to own your part in enabling a future of sustainable and efficient mobility.
  • You can also count on a competitive compensation package in line with your capabilities and experience.
  • Diversity, inclusion, and equal opportunities are at the core of what we do.
  • We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world.