Network Managed Service Engineer L2

2 settimane fa


Segrate, Lombardia, Italia NTT A tempo pieno

About the Role

We are seeking a skilled Network Managed Service Engineer L2 to join our team at NTT DATA. As a Network Operations Specialist, you will collaborate with our customer's Network Operations team and Network Projects team to deliver seamless network services to their entire IT Network environment.

Key Responsibilities

  • Pick and resolve assigned incidents/request in a timely manner.
  • Perform operational tasks to guarantee network services.
  • Communicate with other teams for extended support.
  • Update tickets with resolution tasks performed.
  • Execute changes with clear identification of risks and mitigations.
  • Monitor client infrastructure.
  • Analyze incidents and requests for quality and recommend improvements.

Requirements

  • At least 3 years of experience in Network Operations environment.
  • Cisco Certification (CCNA).
  • Ability to communicate and work across different cultures and social groups.
  • Able to maintain a positive outlook at work.
  • Good knowledge of English and Italian.

About NTT DATA

NTT DATA is a global IT services company committed to helping clients innovate, optimize and transform for long-term success.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.



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