Hotel Operations Manager

1 settimana fa


Polignano a Mare, Puglia, Italia Emily Hotels A tempo pieno
Job Description

Hotel Manager

We are seeking an experienced and highly motivated Hotel Manager to oversee the day-to-day operations of our prestigious property, Villa Torre Bianca by Emily Hotels. This boutique five-star hotel is a unique blend of history and modernity, set on a sprawling 50-acre private countryside estate surrounded by 2,400 olive trees.

Key Responsibilities:

  • Guest Experience Relations: Lead and manage the guest experience to ensure exceptional service standards, greeting, meeting, and farewelling guests with the utmost professionalism.
  • Operational Management: Oversee the daily operations of the hotel, ensuring smooth functioning of all departments by coordinating with department leads and ensuring all policies and procedures are followed.
  • Team Leadership Development: Lead and develop a dynamic team, providing ongoing training and development to maintain high service standards.
  • Event Management: Organize and coordinate events, including weddings and special functions, ensuring seamless execution and guest satisfaction.
  • Financial Sustainability Management: Implement processes and systems to control costs, maximize revenue, and ensure profitability.

Requirements:

  • Minimum of 5 years of experience in a similar position within luxury hospitality brands.
  • Strong knowledge of Front Office, Concierge, Housekeeping, and Laundry operations.
  • Proven experience in managing teams and driving operational excellence.
  • Hospitality degree or equivalent, with a thorough understanding of luxury service techniques and trends.
  • Proficiency in Microsoft Office and hospitality management software.
  • Fluent in English and Italian; knowledge of an additional European language is a plus.

Additional Information:

  • Work Authorization: Candidates must possess the legal right to work in Italy.
  • Salary range: €1,800-€2,300 a month, depending on experience.

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