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Team Lead

3 settimane fa

Milano, Lombardia, Italia Urban Outfitters A tempo pieno
Role Overview

The Team Lead - Customer Experience is responsible for supporting the store management team in creating a positive store environment that promotes creativity and employee development. This role involves leading by example, demonstrating exceptional customer service skills, and driving sales through effective visual merchandising and inventory management. The ideal candidate will have experience in a similar role, possess strong communication and leadership skills, and be familiar with current fashion trends and local markets.

Key Responsibilities:
  • Support the store management team in creating a positive store environment
  • Develop and implement strategies to improve customer service standards
  • Lead by example, demonstrating exceptional customer service skills and knowledge of the business
  • Drive sales through effective visual merchandising and inventory management
  • Collaborate with the Department Manager (if applicable) or Visual Merchandising Manager to manage aspects of the assigned department
  • Understand and interpret current fashion trends in local markets to generate creative solutions

Requirements:
  • Experience in a customer-facing role in a fast-paced retail environment
  • Demonstrate strong communication and leadership skills
  • Familiarity with current fashion trends and local markets
  • Ability to work collaboratively as part of a team