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Helpdesk Operations Manager

2 settimane fa


Florence, Toscana, Italia SmartEdge, Lda A tempo pieno
Job Function

We are seeking an experienced Helpdesk Operations Manager to join our team at SmartEdge, Lda. As a key member of our technical staff, you will be responsible for managing and delivering high-quality technical support services to our clients.

Main Responsibilities:
  • Oversee the day-to-day operations of the helpdesk.
  • Develop and implement effective technical support processes and procedures.
  • Collaborate with internal teams and external partners to deliver excellent technical support services.
  • Manage and analyze technical metrics to identify areas for improvement.
Requirements:
  • Fluent Italian language skills.
  • Intermediate English language skills.
  • Minimum 3 years of experience in Desktop Support.
  • Strong understanding of Windows platform 10 and 11 OS.
  • Proven expertise in troubleshooting hardware and software issues.