SaaS Customer Success Specialist

4 settimane fa


Milano, Lombardia, Italia Trustfull A tempo pieno

About the Role:

Trustfull is seeking a highly motivated SaaS Customer Success Specialist to drive the successful adoption, onboarding, and long-term satisfaction of our SaaS customers. As a key member of our team, you will be responsible for ensuring that our customers achieve their business goals by leveraging our SaaS platform effectively.

Key Responsibilities:

Proactively engage with customers to drive adoption, retention, and expansion of our SaaS platform
Build and maintain strong customer relationships, becoming a trusted advisor and advocate for their business
Work closely with the sales team to ensure a seamless handoff from the sales process to onboarding and ongoing customer success
Onboard new customers, providing training and guidance on how to best utilize our SaaS platform to achieve their desired outcomes
Monitor and analyze customer usage data to identify opportunities for increased adoption and engagement
Identify and address customer concerns or roadblocks, working cross-functionally with internal teams to resolve issues and ensure customer satisfaction

Requirements:

Proven experience in customer success management in the SaaS industry
Excellent communication and interpersonal skills, with the ability to build strong customer relationships
Strong technical aptitude, with the ability to understand and effectively communicate technical concepts to non-technical stakeholders
Ability to thrive in a fast-paced, dynamic environment with changing priorities
Strong problem-solving and decision-making skills, with the ability to think strategically and proactively
Experience with customer onboarding and training
Knowledge of software-as-a-service and cloud-based solutions
Highly organized and detail-oriented
Ability to work independently and collaboratively as part of a team
Bachelor's degree in a relevant field
Experience with CRM software is a plus

About Trustfull:

Trustfull is a SaaS company offering a suite of APIs for digital footprints analytics (phone, email, IP, device, browser). Our APIs enable companies of all sizes to power proprietary customer risk assessment algorithms and scorecards or choose from a library of ready-to-use Trustfull models for key applications such as credit scoring, fraud prevention, lead qualification, KYC & AML. Our vision is to help companies know their customers with the power of digital footprints. We are a company, a group of exceptional individuals who aren't afraid to create the change we want to see, whether that's in engineering, marketing or finance. Our offices are in Milan, and we are constantly looking for talents ready to join the Trustfull adventure.



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