Software Technical Support Specialist

1 settimana fa


Cernusco sul Naviglio, Lombardia, Italia KION Group A tempo pieno

We are seeking a skilled C# software developer to join our Software Customer Service team in Cernusco sul Naviglio, Italy. As a key member of our global support team, you will be the vital link between our customers and our technical experts, providing exceptional remote support via phone and remote desktop connections.

The ideal candidate will have hands-on experience with software development using technologies such as Java, JEE, C#, .Net, WinForms, Oracle, Microsoft SQL Server, and Microsoft Windows Server. A solid understanding of software lifecycle management, testing, deployment, server, and database installation is also required.

Responsibilities include:

  • Acting as 2nd line support to our customers
  • Coordinating incoming service tasks
  • Troubleshooting code, identifying bugs, and preparing software patches
  • Pro-active maintenance of current installations
  • Development of change requests
  • Performing software upgrades
  • Helping customers with server and database upgrades
  • Analysing problems and investigating performance issues
  • Detailed reporting of each intervention
  • Adding to our knowledge base
  • Participating in the 24/7 support team (on-call support)

To succeed in this role, you must have strong communication skills and be able to work effectively in a team environment. You should also be willing to occasionally work outside of regular hours and visit clients on-site to ensure seamless customer service delivery.

Salary: €60,000 - €80,000 per annum. This competitive compensation package includes benefits, career development opportunities, and pay transparency.



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