Product Support Automation Specialist
4 settimane fa
Product Support Automation Specialist
Join a dynamic team as a Product Support Automation Specialist, responsible for providing technical support and automation expertise to customers. This role involves working closely with the Regional Product Support Back Office Team to ensure the operational follow-up and technical support of all Pal & Depal products throughout their life cycle.
As a Product Support Automation Specialist, you will be responsible for:
- Securing the operational follow-up and technical support of all Pal & Depal products.
- Ensuring that colleagues in contact with customers are well supported through email, tickets, telephone, and onsite missions.
- Preparing and distributing documentation concerning the troubleshooting of automation issues to customers and colleagues.
- Communicating with central product support about identified issues and Non Conformities.
- Executing automation RCA following the issue resolution process, supporting the consequent plan of recovery and corrective actions while interacting with other departments.
Education & Experience:
- Master or Bachelor Degree, or equivalent
- English spoken and written
- A good level of Italian/French is an advantage for your best local integration.
- At least 5 years of technical assistance, field experience, or engineering in packaging equipment (automation side).
Skills:
- Mechanical skills on Pal/Depal is a plus.
- Emergency management skills, ability to interact with other teams, dynamism in managing problems with the right priority.
- Electrical fundamentals (safety equipment, sensors, motion, servo drivers, inverters...).
- Knowledge of PLC platform (specific knowledge of Siemens S7 SCL-Graph-Awl, B&R, Rockwell Automation is a plus).
- Knowledge of HMI (specific knowledge of ZenOn, Citec, and/or InTouch is a plus) and Motion platforms (specific knowledge of Danfoss, Schneider, B&R is a plus).
- Application of Root Cause Analysis methodology for issue resolution.
- Good interpersonal skills, especially ability to communicate with different target groups (technicians, customers, etc.).
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