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Enterprise Customer Success Manager

1 mese fa

Milano, Lombardia, Italia Trustpilot, Inc. A tempo pieno

Customer Success Role Overview

We are seeking an experienced Enterprise Customer Success Manager to join our team in Milan. As a key member of our Customer Success team, you will play a crucial role in driving business growth and customer satisfaction for our Enterprise Italy-based customers.

Key Responsibilities:

  • Establish and maintain strong relationships with our Enterprise customers to ensure their overall satisfaction with Trustpilot products.
  • Develop and implement customized success plans to drive customer adoption and retention.
  • Act as a trusted advisor, providing strategic guidance and support to customers to help them achieve their business objectives.
  • Collaborate with cross-functional teams to identify and capitalize on new revenue opportunities.
  • Monitor and analyze customer health scores to identify areas for improvement and develop targeted solutions.

Requirements:

  • Fluent Italian and English skills.
  • Experience managing a portfolio of Enterprise customer accounts with a focus on achieving high renewal/retention rates.
  • Proven track record of hitting targets in a similar capacity over the past few years.
  • Demonstrated experience with subscription-based, renewal license models.
  • Excellent communication and negotiation skills.
  • Able to build and maintain strong relationships with multiple stakeholders.

What We Offer:

  • On-going career development, training, and one-to-one coaching via our in-house enablement team.
  • Hybrid working model with 2/3 days on-site and the rest working from home.
  • Lucrative commission structure, company bonus, and benefits.
  • 22 days annual leave, with 3 extra days after 12 months of continuous service.
  • 2 paid volunteering days a year to spend time giving back to the community.

About Us:

Trustpilot is a global review platform that helps consumers make informed decisions and businesses build trust, grow, and improve. We're driven by connection and our culture is built on relationships, collaboration, and respect. We're proud to be an equal opportunity workplace with diverse perspectives and ideas.