Spa Operations Manager
4 settimane fa
Spa Supervisor Job Description
Key Responsibilities:
- Oversee daily spa operations to ensure exceptional guest experiences.
- Work closely with the team to warmly greet guests, schedule spa appointments, and promote retail offerings.
- Maintain high service standards and ensure that guest service expectations are consistently exceeded.
- Operate with comprehensive knowledge of spa treatments and daily wellness experiences.
- Manage bookings and reservations, ensuring accurate sales reconciliation and cash-out procedures.
- Adhere to organizational policy and procedures, ensuring the Spa areas are in a spotless condition through daily facilities walkthroughs.
- Assist the Spa Manager in ensuring all monthly sales goals are being achieved.
- Diffuse guest challenges and escalate any feedback to the Spa Manager in a timely fashion.
- Be knowledgeable of all experiences offered at Collegio alla Querce and speak confidently about other departments within the hotel.
- Maximize revenue of treatments and programs through effective scheduling and yield management.
- Supervise staff during shifts, fostering a positive and productive work environment.
- Provide real-time coaching and feedback to team members to enhance service delivery and foster professional growth.
- Communicate time and attendance performance of team members to the Spa Manager.
- Oversee onboarding and training of the coordinator team.
- Educate front desk coordinators on new offerings, retreats, promotions, and any notable guests on property.
- Ensure team members are providing exceptional customer service and adhering to Auberge standards.
- Oversee email correspondence and ensure communication is fielded in a timely manner.
- Facilitate monthly one-on-one meetings with the coordinator and attendant team.
- Maintain inventory levels by ensuring proper stock and performing weekly on-hand audits.
- Spearhead product knowledge training and sales incentives for the team.
- Create, process, and receive purchase orders of new retail shipments.
Requirements:
- Self-directed and detail-oriented individual.
- Previous hospitality experience a plus.
- Punctual, reliable, and confident individual.
- Excellent communication skills.
- Creative problem-solving skills.
About Auberge Resorts Collection:
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service.
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