Spa Operations Manager

4 settimane fa


Florence, Toscana, Italia Collegio Alla Querce A tempo pieno

Spa Supervisor Job Description

Key Responsibilities:

  • Oversee daily spa operations to ensure exceptional guest experiences.
  • Work closely with the team to warmly greet guests, schedule spa appointments, and promote retail offerings.
  • Maintain high service standards and ensure that guest service expectations are consistently exceeded.
  • Operate with comprehensive knowledge of spa treatments and daily wellness experiences.
  • Manage bookings and reservations, ensuring accurate sales reconciliation and cash-out procedures.
  • Adhere to organizational policy and procedures, ensuring the Spa areas are in a spotless condition through daily facilities walkthroughs.
  • Assist the Spa Manager in ensuring all monthly sales goals are being achieved.
  • Diffuse guest challenges and escalate any feedback to the Spa Manager in a timely fashion.
  • Be knowledgeable of all experiences offered at Collegio alla Querce and speak confidently about other departments within the hotel.
  • Maximize revenue of treatments and programs through effective scheduling and yield management.
  • Supervise staff during shifts, fostering a positive and productive work environment.
  • Provide real-time coaching and feedback to team members to enhance service delivery and foster professional growth.
  • Communicate time and attendance performance of team members to the Spa Manager.
  • Oversee onboarding and training of the coordinator team.
  • Educate front desk coordinators on new offerings, retreats, promotions, and any notable guests on property.
  • Ensure team members are providing exceptional customer service and adhering to Auberge standards.
  • Oversee email correspondence and ensure communication is fielded in a timely manner.
  • Facilitate monthly one-on-one meetings with the coordinator and attendant team.
  • Maintain inventory levels by ensuring proper stock and performing weekly on-hand audits.
  • Spearhead product knowledge training and sales incentives for the team.
  • Create, process, and receive purchase orders of new retail shipments.

Requirements:

  • Self-directed and detail-oriented individual.
  • Previous hospitality experience a plus.
  • Punctual, reliable, and confident individual.
  • Excellent communication skills.
  • Creative problem-solving skills.

About Auberge Resorts Collection:

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service.


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