Customer Service Representative
3 settimane fa
Manitowoc, a leading provider of lifting equipment and solutions, is seeking a skilled Customer Service Representative to strengthen its Product Support Team.
Main Responsibilities in this Role
- Act as the primary point of contact for customers to fulfill all requirements and contracts related to telematics systems on cranes.
- Create new client accounts on Potain Connect (remote control) with subscription activation.
- Support customers with Potain Connect account creation, login, and usage.
- Collaborate with the Product Support Team on daily service activities, including customer support, service technician management, and job site coordination.
To be successful in this Role
- Demonstrate a technical background in electronics or mechanics.
- Exhibit good office skills.
- Speak fluent English (French as an asset).
- Demonstrate strong organizational skills and attention to detail.
- Show a team-oriented approach.
- Demonstrate a customer-centric mindset.
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