Customer Experience Lead

4 settimane fa


Bolzano, Trentino-Alto Adige, Italia alpitronic A tempo pieno

Key Responsibilities

  • Develop and implement customer experience strategies to drive business growth and customer satisfaction.
  • Collaborate with cross-functional teams to design and deliver customer-centric processes and solutions.
  • Serve as a central point of contact for customer escalations and field notifications, ensuring timely and effective resolution.
  • Lead the analysis of customer feedback and insights to inform continuous improvement initiatives.
  • Develop and maintain key performance indicators (KPIs) to measure customer experience and team performance.
  • Establish and maintain relationships with key customers to understand their needs and preferences.

Requirements

  • Proven experience in customer experience leadership, with a strong track record of driving business growth and customer satisfaction.
  • Excellent communication, collaboration, and problem-solving skills.
  • Ability to analyze complex data and develop insights to inform business decisions.
  • Strong leadership and development skills, with experience in managing high-performing teams.
  • Fluency in English, with proficiency in additional languages a plus.

About alpitronic

alpitronic is a leading provider of innovative solutions for the e-mobility sector. We are committed to delivering exceptional customer experiences and driving business growth through customer-centric strategies.

Why work at alpitronic?

At alpitronic, we offer a dynamic and innovative work environment, with opportunities for professional growth and development. We are committed to attracting and retaining top talent, and offer a competitive compensation and benefits package.



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