Risk Manager, European Customer Trust Specialist
2 giorni fa
Risk Management plays a critical role in maintaining customer trust at Engineeringuk. To ensure seamless shopping experiences, we are seeking a Risk Manager for our EU Trustworthy Shopping Experience team.
Key responsibilities include:
• Defining strategies to drive change and own project delivery across multiple teams
• Collaborating with product, policy, and tech teams to identify and implement process improvements
• Partnering with internal and external teams to analyze data and develop scalable solutions
• Identifying root causes and developing solutions to close policy and process gaps
• Communicating progress updates to key stakeholders and driving alignment across teams
We offer a competitive salary of €80,000 - €110,000 per year, based on experience and qualifications, plus a range of benefits including professional development opportunities, flexible working arrangements, and a collaborative work environment.
About the Team
The EU Trustworthy Shopping Experience team works closely with authorities, merchants, brands, vendors, and customers to prevent Selling Partner risk and other abuse in our product catalog. As a Risk Manager, you will play a vital role in maintaining customer trust and upholding the highest standards of quality and integrity.
BASIC QUALIFICATIONS
- Bachelor's degree in a relevant field
- 4+ years of professional experience in program management, ops management, or risk management
PREFERRED QUALIFICATIONS
- Business proficiency in more than one European language
- Experience with SQL and Microsoft Excel
- Enthusiasm for delivering exceptional customer service to leadership teams and stakeholders
- Demonstrated problem-solving skills with a natural tendency to use data in decision-making
- Excellent communication skills with the ability to simplify complex topics
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