IT Sourcing Category and Vendor Manager

3 settimane fa

Bardi, Emilia-Romagna, Italia Hitachi Vantara Corporation A tempo pieno

As an IT Sourcing Category and Vendor Manager at Hitachi Vantara Corporation, you will be responsible for overseeing the strategic relationships with vendors delivering critical IT services to the organization.

Key Responsibilities:
  • Vendor Relationship Management:
    • Cultivate and nurture strategic relationships with IT service vendors to foster collaboration, trust, and mutual understanding.
    • Conduct regular performance reviews to assess vendor service levels, adherence to SLAs, and overall satisfaction.
    • Proactively engage with vendors to identify opportunities for service improvement and innovation.
  • Strategic Planning:
    • Collaborate with senior management to define the organization's IT service vendor strategy, encompassing vendor selection, contract negotiation, and ongoing management.
    • Align vendor partnerships with the organization's long-term IT service delivery objectives and technology roadmap.
    • Maintain a comprehensive portfolio of IT service vendors, categorizing them based on criticality and impact on business operations.
  • Contract Management:
    • Lead contract negotiations with IT service vendors, ensuring favorable terms and conditions that support organizational interests while mitigating risks.
    • Monitor vendor contract compliance and performance metrics to ensure adherence to SLAs and service quality standards.
    • Manage contract renewals, extensions, and terminations in accordance with organizational policies and procedures.
  • Financial Management:
    • Identify cost-saving opportunities through vendor consolidation, renegotiation, or alternative sourcing strategies.
    • Provide transparent and accurate reporting of IT service vendor-related expenditures to support financial planning and decision-making.
  • Risk Management:
    • Identify and assess risks associated with IT service vendor relationships, including cybersecurity threats, compliance issues, and service disruptions.
    • Implement risk mitigation strategies and contingency plans to minimize the impact of vendor-related disruptions on business operations.
    • Stay abreast of regulatory requirements and industry best practices related to IT service vendor management and compliance.
  • Performance Optimization:
    • Monitor and analyze key performance indicators (KPIs) to evaluate IT service vendor performance and identify opportunities for improvement.
    • Collaborate with vendors to develop and implement performance improvement plans, driving continuous service enhancement initiatives.
    • Establish quality assurance processes to ensure the consistent delivery of high-quality IT services by vendors.
  • Stakeholder Engagement:
    • Communicate effectively with internal stakeholders, including IT teams, procurement, legal, and senior management, to align IT service vendor activities with business objectives.
    • Facilitate regular meetings and governance forums to review IT service vendor performance, address issues, and escalate concerns as necessary.
    • Serve as a liaison between internal stakeholders and IT service vendors, managing expectations and resolving conflicts in a timely and professional manner.

Required background includes a Bachelor's degree in Information Technology, Business Administration, or a related field, with a minimum of 5 years of experience in IT vendor management, procurement, or contract negotiation roles, with a focus on IT service vendors.

Strong analytical and problem-solving abilities, coupled with attention to detail, are essential for success in this role. Proficiency in contract management software, IT service management (ITSM) tools, and other systems used for vendor management and performance tracking is also required.

Hitachi Vantara Corporation is an equal opportunity employer and welcomes applications from diverse candidates.

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