Front Office Representative

2 mesi fa


Milano, Lombardia, Italia Novotel A tempo pieno

Job Summary

We are seeking a highly skilled and customer-focused Front Office Representative to join our team at Novotel Milano Linate. As the first point of contact for our hotel, this role plays a crucial part in delivering exceptional guest experiences.

Key Responsibilities

  • Check in and check out guests, allocating rooms and coordinating with the housekeeping department.
  • Anticipate guests' needs and handle their inquiries, providing a high level of service and ensuring a smooth stay.
  • Have a comprehensive knowledge of the hotel, including room types, facilities, rates, and promotions.
  • During the night shift, be responsible for hotel closing, cash collection, and anticipating the needs of the next day.

Requirements

  • Be attentive to the needs of guests and contribute to creating an impeccable and unforgettable stay.
  • Have a strong team spirit and excellent interpersonal skills.
  • Be fluent in Italian and English, with a good knowledge of a third language.

What We Offer

  • Be part of an international company with a strong brand presence.
  • Enjoy training and development opportunities to enhance your skills and career.
  • Benefit from a competitive compensation package and Accor discounts card.

About Accor

We are an inclusive company committed to diversity and inclusion, offering a supportive and dynamic work environment. Join us and discover the limitless possibilities for career growth and development.



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