Global Product Specialist

4 settimane fa


Paderno Dugnano, Lombardia, Italia Atlas Copco Blm S.R.L. A tempo pieno

Role Overview

The Global Product Specialist will serve as the technical expert for product support activities and competence development, working closely with the Product Company and R&D teams.

This role involves being the bridge between the global team and R&D, identifying new product development or enhancements, and contributing to creating innovative solutions and new opportunities to meet customers' needs.

The successful candidate will have a strong background in Electrical or Mechanical Engineering, with experience in marketing and a collaborative mindset.

Key Responsibilities

  • Proactively help resolve customers' technical product issues or hot topics.
  • Be a technical reference in Marketing for QA and Manual Tightening Products.
  • Identify new product development or enhancements while solving problems.
  • Contribute to creating innovative solutions and new opportunities to meet customers' needs.
  • Perform Technical Trainings, Video & Presentations through QA Customer Experience Center in new or existing products.
  • Work in collaboration with the other Product Specialists, Quality Team, and R&D.
  • Understand global standards, market, and customer requirements.
  • Collect and bring information/feedback from the fields to Marketing Team.
  • Continuously and actively globally support, which may involve visiting customer sites (if requested).
  • Bring best practices topics from the questions received (provide info to Marketing to develop material).
  • Ensure QA and MT technical material is updated according to the releases and inside the Atlas Copco standards and channels.

Requirements

  • Bachelor's or Master's in Electrical or Mechanical Engineering or science equivalent area of studies.
  • Working in an industrial environment, ideally with engineering background.
  • Experience in marketing is a plus.
  • Strong team player, collaborative, able to create a solid and reliable network.
  • Oriented to innovative methods and new ways of doing things.
  • Show high commitment to customer satisfaction.
  • Engaged and an autonomous decision maker.
  • Proactive problem-solver and deal with obstacles in a positive way.
  • Very good knowledge of English, both written and spoken.

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