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Senior Client Relations Specialist

2 mesi fa

Roma, Lazio, Italia Stryker A tempo pieno
Role Overview:
As a Senior Client Relations Specialist, you will be pivotal in fostering and nurturing customer relationships throughout the sales process.

Your primary responsibility will be to maintain direct engagement with clients, ensuring their needs are met both prior to and following their purchase.

Key Responsibilities:
1. **Pre-Sales Engagement:**
- Address customer inquiries to provide relevant product information and pricing details.
- Influence production and logistics timelines to align with customer expectations.
- Recommend pricing adjustments based on the dynamics of the customer relationship.
- Identify and leverage new business opportunities.

2. **Post-Sales Support:**
- Respond to customer inquiries regarding returns, order status, and delivery timelines.
- Resolve issues related to production scheduling, shipping, and invoicing.
- Assess warranty claims and coordinate repair resources as necessary.
- Recognize opportunities for additional business growth.

Qualifications:
This role demands a high level of professional expertise in customer service, typically requiring a college degree or equivalent experience.

Successful candidates will possess a comprehensive understanding of the processes and systems necessary for effective task execution, alongside a foundational grasp of the principles that underpin these operations.

Independent judgment and decision-making skills are essential, as this position is expected to operate with minimal supervision.