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1 giorno fa
IRCA Group is a leading international B2B provider of semi-finished ingredients for the bakery, pastry, and gelato markets. We are seeking a proactive Customer Service Representative to ensure the best support of our clients for foreign markets.
Main Responsibilities:- Manage orders from pre-sales to post-sales
- Listen to customer concerns and provide information about our products and services
- Ensure the right management of orders, claims management, and constant update of the price list
- Education: Degree in foreign languages and/or Economics
- Professional skills: Analytical skills, time management, client management, order management
- Experience: At least 3 years of experience in productive industries in the specific role
- Language skills: English proficiency is mandatory. Preferably second language knowledge
- IT Skills: Good knowledge of the main IT tools. Mastery of Excel is mandatory
- Soft skills: Problem solving, Strong aptitude for communication and interpersonal relationships, Openness to change and continuous learning, Propensity for teamwork, Willingness to work in an international context
We welcome applications from candidates of all backgrounds, identities, nationality, ethnic origin, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief. IRCA Group is dedicated to fostering a diverse and inclusive work environment where everyone can be their authentic selves, reach their full potential, and feel a true sense of belonging.
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