Quality Delivery Operations Expert

2 settimane fa


Milano, Lombardia, Italia Amazon A tempo pieno
Delivery Operations Excellence at Amazon

Amazon is seeking a highly skilled Delivery Operations Expert to join our PARP (Pick up and return points) team. As a key member of our ACES team, you will be responsible for ensuring the quality of delivery and returns for one of our products (Locker, Residential, Counter).

Key Responsibilities:

  • Manage strategic relationships with internal and external partners
  • Becoming an expert on delivery operations and driving continuous improvement in performance
  • Identify and execute opportunities for improving customer experience and reducing delivery costs through data analysis
  • Lead and participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion
  • Partner with global Operations Managers to innovate on behalf of the business and develop best practices
  • Report on monthly and quarterly KPIs and projects to senior leadership

Requirements:

  • Experience in program management managing multiple stakeholders
  • Experience in deep diving data for decision making in a structured, data-driven approach
  • A track record of delivering results – improving service while reducing costs
  • An analytical approach to measuring/optimizing performance, with ability to apply analytical and statistical problem-solving skills
  • Ability to influence peers and stakeholders at all levels
  • Highly tech-literate, with ability to learn new systems quickly
  • Comfortable with ambiguity and able to manage multiple priorities
  • Excellent verbal and written communication skills
  • Knowledge of SQL
  • Degree in supply chain management, engineering, business management or other relevant field

About Amazon:

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.



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