IT Support Officer
4 giorni fa
We are seeking a dynamic and customer-focused individual to join our team as an IT & Corporate Services Support Officer. This is an exciting opportunity to work in a fast-paced environment, providing IT support to our colleagues across the office.
Key Responsibilities:- Assist with the onboarding of new staff with IT equipment and software.
- Maintain an accurate inventory of office IT equipment.
- Provide front-line customer service to guests, general callers, and visitors.
- Raise requisitions and make credit card payments, check invoices in accordance with FCDO financial guidelines.
- General admin duties including preparation, despatch, and receiving of the diplomatic bag.
- Be part of the local crisis support team and prepare for the Post's crisis response in the event of office IT failure.
- Fluency in written and spoken Italian and English (at least C1 level under CEFRL or equivalent).
- IT literacy, competent user of Cloud and MS 365 environment; familiarity with network cabling.
- Highly-developed front-line customer service management skills acquired in a business environment, with a clear commitment to excellent customer service.
- Ability to respond flexibly to changing priorities.
- Good communication skills with ability to engage with different stakeholders.
- Strong team player.
- Previous experience of working in IT environments in government institutions.
23 hours per week, Monday-Friday, between 09:00-17:00.
Salary:€1,540.00 (gross) per month, with an additional payment of €10.33 EDR paid 13 times per year (pro-rata).
Benefits:Italian state social security and pension schemes, with flexibility to pay into the employee's private pension scheme if chosen.
Security Clearance:Subject to security clearance, professional background check, and the successful completion of a probationary period of 4 months.
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