Deputy Manager Customer Experience and Sales Lead

4 settimane fa


Roma, Lazio, Italia PVH A tempo pieno

Unlock Your Potential at PVH

As a Deputy Manager Customer Experience and Sales, you will play a crucial role in driving the success of our store by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.

The Role

  • Develop and implement strategies to enhance customer service and satisfaction.
  • Train and coach the sales team on standards, including customer service, product placement, and efficient time management.
  • Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
  • Support recruitment and onboarding processes, ensuring new hires are introduced to the team and company culture.
  • Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
  • Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.
  • Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.

The Ideal Candidate

  • University Degree in Economics or related studies.
  • At least 2 years' experience in a similar role within a structured environment.
  • Highly developed business acumen.
  • Ability to take a 'big picture' view of a situation.
  • Good communication and collaboration skills and abilities.
  • Highly detail-oriented and organized in work.
  • Fluent in Italian and German.

Join Our Community

PVH is committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.



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