Quality Customer Service Specialist

2 settimane fa


Vicenza, Veneto, Italia Bottega Veneta Logistica S.r.l. A tempo pieno

Le tue competenze e attività

La risorsa sarà inserita all'interno dell'ufficio Quality Customer Service di Bottega Veneta e si occuperà principalmente delle seguenti attività:

  1. Gestione delle richieste assistenza dai Regional CS, Stores e Customer Care;
  2. Gestione dell'avanzamento di commesse e ordini di lavoro relativo alle riparazioni di merce di proprietà di clienti terzi e/o negozi Bottega Veneta;
  3. Supporto al team IT nello sviluppo e follow-up di progetti riguardanti l'After Sales;
  4. Creazione di reportistiche riguardanti i resi.

Le tue qualifiche e esperienze

  1. Laurea Triennale o Magistrale (Ingegneria Gestionale o affini);
  2. Preferibile esperienza lavorativa di almeno 1-3 anni;
  3. Ottima conoscenza della lingua inglese sia scritta che parlata;
  4. Buone conoscenze del Pacchetto Office (Excel, Power Point, Power BI); conoscenza sistemi gestionali (nello specifico AS400 e Stealth 3000); reportistica Qlickview è un plus;
  5. Buone capacità comunicative e relazionali, predisposizione al lavoro in team e gestione dello stress. Ordine e precisione si ritengono attitudini fondamentali.

Perché lavorare con noi?

Questo è un ottimo momento per unirsi alla nostra avventura e contribuire attivamente allo sviluppo dell'azienda condividendo i nostri valori di eccellenza e innovazione.



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