Airport Operations Supervisor

3 settimane fa

Roma, Lazio, Italia Etihad Airways A tempo pieno
Job Summary

Etihad Airways is seeking a highly skilled and experienced Duty Supervisor to oversee the airport operation, ensuring the delivery of financial, customer service, quality, safety, and security objectives. The successful candidate will be responsible for planning, directing, and supervising the airport operation, overseeing team and service provider performance, and ensuring adherence to all applicable safety, security, regulatory, and company requirements and standards.

Key Responsibilities
  • Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures, and regulatory requirements.
  • Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring, and reporting.
  • Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning, and coordination of VIP/MAAS, PRM, and special category guests.
  • Effectively liaise with Guest Control, Network Control, and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity.
  • Deliver, maintain, and rehearse station emergency response plans, disruption planning, diversion/delay handling, and business continuity plans.
  • Responsible for on-time performance on a shift basis, including coordination, mitigation, accurate reporting, and follow-up of delays.
  • Airport ancillary sales promotion, coordination, process compliance monitoring, and adherence to associated targets.
  • Responsible for promotion, delivery, monitoring, and reporting on customer service-related standards, including performance against associated KPIs.
  • Ensure adherence to local authority requirements, including but not limited to arrival/departure documentation and reporting.
  • Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards, and threats.
  • Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulations.
Requirements
  • Degree-level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills.
  • Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry, and/or airport policies.
  • Mature personality with outstanding communication skills, supervisory skills, and passion to deliver service.
  • Ability to balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift.

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