Network Governance Specialist

3 settimane fa

Milano, Lombardia, Italia Vodafone A tempo pieno

We're seeking a skilled Network Governance Specialist to join our Vodafone team. As a dynamic and innovative company, we're committed to building a better future for everyone.

This role will be part of our Network Governance team, working closely with Local SAC structure in Vodafone Network Operations.

Your main objective will be to perform governance activities in Network Operations, with a focus on incident management, 3rd party management, carrier and vendor handling, reporting and performance monitoring.

Key responsibilities:

  • Manage incidental events, providing detailed information about customer impacts on mobile and fixed networks.
  • Create reports on incidents and planned events by collecting information from internal and external teams.
  • Update existing operation procedures and create new ones to meet business requirements or auditor requests.
  • Manage escalation processes towards top management, 3rd parties, carriers, vendors, and other stakeholders.
  • Monitor key performance indicators on the network.
  • Manage performance of 1st line DNOC.
  • Support and propose new ideas for automation in network operation areas to speed up analysis of customer impacts.

Core competencies, knowledge, and experience:

  • Strong project management and activity governance skills.
  • Excellent problem-solving abilities.
  • Good knowledge of network operation processes and fixed and mobile network architecture.
  • Ability to interact with different Vodafone teams, organizing and leading meetings.
  • Ability to manage software development and propose new solutions.
  • Ability to build detailed and clear reports and present them to management.

Must have:

  • High school degree or higher education.
  • Proactivity and capacity to manage own activities independently.
  • Ability to collaborate in virtual and international teams.
  • Fluent English with ability to communicate at all levels.

We're committed to promoting Inclusion for All, with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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