Assistant Front Office Manager

5 giorni fa

Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

Job Summary

The Italian Hospitality Collection is seeking a highly skilled and experienced Assistant Front Office Manager to join our team at the Anglo American, Curio Collection by Hilton Florence. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel's front desk.

Key Responsibilities

  • Manage day-to-day staffing needs, plan and assign work to ensure seamless front office operations
  • Provide mentoring, coaching, and regular feedback to improve team member performance and achieve excellence in guest satisfaction
  • Ensure staff is properly trained and equipped to carry out job duties, adhering to national and local laws and safety regulations
  • Develop and implement plans to increase occupancy and Average Daily Rate (ADR) through effective walk-in and upselling strategies at the front desk
  • Conduct routine inspections of the front office and public areas, identifying and addressing any deficiencies to maintain high standards of quality and service
  • Perform other duties as assigned, including serving as manager on duty

Requirements

  • Preferred working experience with similar roles in international luxury hotel brands
  • Bachelor's degree or higher education qualification in Hotel Management or Business Administration, plus 1 year of front office/guest service experience, including supervisory experience
  • Accounting and mathematics skills for accurate auditing and payment processing
  • Knowledge of OnQ PMS and problem-solving skills for effective interactions with guests and staff
  • Customer service experience and knowledge of hotel operations, offers, and the local area
  • Fluency in English and Italian languages, with other languages preferred
  • Ambassador for loyalty programs and a passion for the hospitality field, with a focus on excellence in luxury service
  • Flexibility and dedication to creating memorable experiences for our guests

What We Offer

The Italian Hospitality Collection is committed to providing a supportive and inclusive work environment, where our team members can thrive and grow. We offer a competitive salary, a wide range of benefits, and opportunities for professional development and advancement.

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