Campervan Operations Manager
3 giorni fa
We're a leading campervan marketplace on a mission to make road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and high-quality road trips at affordable prices.
With over one million nights rented through our platform, we've welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive range of road trip possibilities, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.
The RoleWe're seeking a travel enthusiast with a passion for guest service to join our team in Venice - Marcon. As the face of our company, you'll report directly to the Italy Operations Area Manager, ensuring an outstanding level of customer service, maintaining our fleet of campervans & depot in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.
Key Responsibilities- Handle incoming reservations, organise and perform vehicle check-ins and check-outs, and coordinate the team's activities;
- Train, supervise, and coach your team;
- Take care of the fleet, logistics, and ensure our campervans are maintained in top condition;
- Control workforce planning, manage inventory, local suppliers, and cleaning services;
- Handle complaints, emergencies, and any local issue that may arise to ensure operations run smoothly;
- Assist in reselling campervans, preparing and showing them to prospective buyers.
- You're a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail, or Rent-a-car being desirable;
- 1+ years of experience in a team management/lead/supervisory role;
- You're fluent in English and Italian (mandatory);
- You're eligible to work in Italy, have a valid driver's licence, and feel confident enough to drive a campervan (mandatory);
- You're available to work on weekends and public holidays;
- You're a responsible person who takes their work seriously and can be relied upon.
- Being part of a young, fast-growing, and innovative company where you make a difference;
- Career development opportunities in Field Operations around the US and Europe, or transitioning to an HQ role in Lisbon or Los Angeles;
- Continuous training and coaching to develop the skills that matter to you;
- Schedules fixed in advance, with weekends and holidays being rotated between team members;
- Compensation package that includes Performance and Referral bonuses;
- Free Road Trips, so you can experience Indie first-hand trips around the US and Europe.
Are you ready to join our team and make a difference?
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