![Villanova University](https://media.trabajo.org/img/noimg.jpg)
Retail Operations Director
15 ore fa
About Villanova University
Villanova University, a Catholic institution sponsored by the Augustinian Order, values diversity and inclusion. As an equal opportunity/affirmative action employer, the University seeks candidates who understand, respect and can contribute to its mission and values.
Job Summary:
The Director of Retail Operations will oversee operational managers across 16 retail dining locations at Villanova University. This role provides strategic guidance and ensures operational excellence in areas like personnel management, financial oversight, food safety, inventory management, and customer satisfaction.
Key Responsibilities:
• Monitor and support operational managers in overseeing staff, including hiring, scheduling, training, discipline, and termination.
• Ensure staffing levels and performance expectations are met, guide department training initiatives, and maintain employee morale.
• Review and provide feedback on payroll, scheduling, and safety reporting.
• Oversee financial processes, including invoice processing, daily revenue reports, and cash handling, ensuring adherence to financial targets and budget guidelines.
• Conduct periodic inspections to ensure compliance with food safety guidelines, maintain accurate logs, and enforce cleaning and safety policies.
• Monitor adherence to menu guidelines, food presentation standards, and routine quality checks to ensure proper handling of food and allergy awareness.
• Support operational managers in ordering and receiving procedures, maintaining inventory levels, and managing storerooms and walk-ins.
• Oversee supply levels and dining room maintenance to meet operational standards.
• Represent the dining operations at weekly manager meetings and assist with special projects and events as assigned.
Requirements:
Five to seven years of food service management experience, including experience overseeing managers and a culinary team in a multi-concept operation.
Strong leadership and management skills, effective communication, ability to work independently, flexibility, decision-making, and conflict resolution.
Proven customer service skills and familiarity with preventive maintenance, kitchen equipment, computer skills, and POS technology (Micros/C-BORD).
Knowledge of food safety, sanitation, allergy awareness, human relations, food quality, and sustainability.
Experience with payroll, scheduling, and attendance tracking.
Preferred Qualifications:
Bachelor's Degree in hospitality, business, or related field preferred.
ServSafe Certification preferred or to be updated within 3 months.
Allergy awareness training preferred.
Compensation:
The estimated salary for this position is $80,000 - $100,000 per year, commensurate with experience. The salary range may vary based on qualifications, experience, and location.
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