Shift Operations Manager

4 giorni fa


Milano, Lombardia, Italia Marriott International A tempo pieno

**Job Summary:**
We are seeking a highly skilled Shift Operations Manager to lead our team and ensure seamless hotel operations. The ideal candidate will possess excellent leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.

**Responsibilities:**
• Assist staff with expediting problem payments and follow up with guests regarding satisfaction with guest-related issues
• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys
• Process all payment types such as room charges, cash, checks, debit, or credit
• Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp)
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
• Block rooms in the computer and identify designated requirements and requests
• Coordinate with Housekeeping to track readiness of rooms for check-in
• Review shift logs/daily memo books and document pertinent information in logbooks
• Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

**Requirements:**
The successful candidate will have at least 1 year of related work experience, a high school diploma or G.E.D. equivalent, and excellent communication and interpersonal skills. As a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process, you will be expected to maintain confidentiality of proprietary information and adhere to quality expectations and standards.

**What We Offer:**
• Estimated salary: $60,000 - $80,000 per year
• Opportunity to work for a leading hospitality company with over 120 properties worldwide
• Professional development and training opportunities
• Collaborative and dynamic work environment
• Comprehensive benefits package including health insurance, retirement plan, and paid time off

**About Us:**
Marris International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in delivering genuine, personalized, and anticipatory hospitality to our guests, and we invite you to join us on this journey.

**Estimate Salary Range:** The estimated salary range for this position is between $60,000 and $80,000 per year, depending on location and experience.



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