Pharma Logistics Customer Care Expert

7 giorni fa


Milano, Lombardia, Italia Kuehne + Nagel AS A tempo pieno
About the Role

We are seeking a highly skilled Air Logistics Pharma Specialist to join our team at Kuehne + Nagel AS. As a key member of our Air Logistics Function, you will be responsible for providing exceptional customer service and support to our Pharmaceutical and Healthcare customer base.

Key Responsibilities
  • Business Development: Assist in customer onboarding and implementation to ensure seamless transfer of customer requirements into our systems.
  • Qualification of Customer Inquiries: Support the qualification of customer inquiries and provide quotations within corporate guidelines for pricing, up-selling, and requisite follow-up and closure.
Service Excellence:
  • Proactive Updates: Collaborate with stakeholders to monitor customer shipments and provide proactive updates to customers, anticipating potential issues and resolving them efficiently.
Quotation Management:
  • Quotation Provision: Qualify customer inquiries and provide quotations based on corporate guidelines or local pricing strategy, including upselling, follow-up, and closure.
  • Relationship Management: Foster knowledge exchange with sales and account management teams and manage the update of Customer Relationship Management (CRM) tool (Corelog).
Requirements:
  • 1-2 years of experience in similar roles.
  • Experience in the specific market vertical.
  • English (fluent), Italian (native).


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