Enterprise Support Manager

6 giorni fa


Florence, Toscana, Italia Igov A tempo pieno

About the Job:

This Enterprise Operations Management Support role offers a unique opportunity to work in a dynamic environment and make a significant impact on the organization's success. As a key member of the team, you will be responsible for planning, organizing, and managing staff and operations to ensure alignment with AFCENT, USCENTCOM, and HQ Air Force requirements.

Key Responsibilities:

  • Planning, organizing, and managing staff and operations to ensure alignment with AFCENT, USCENTCOM, and HQ Air Force requirements
  • Monitoring, reporting, and coordinating actions for the AFCENT enterprise network
  • Providing oversight and guidance to technical professionals supporting the network
  • Managing network performance and end-to-end service quality
  • Reviewing and analyzing network performance data
  • Participating in the assessment and selection of network performance and management tools
  • Developing SOPs for responding to unexpected issues or disruptions
  • Identifying trends that may lead to service or network disruption
  • Conducting operational impact assessments
  • Coordinating and managing authorized service interruptions
  • Reporting the status of outages and disruptions
  • Identifying opportunities for process improvement
  • Delivering on-call support outside normal business hours, as required

Requirements:

  • TSA clearance with SCI eligibility
  • VCTA certification
  • CCNP certification
  • ITIL Foundation certification
  • BS in a related field with 5 or more years of experience; or 7 or more years' relevant experience
  • IT operations/services management experience
  • Unix/Linux and Firewall experience


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