Enterprise Support Manager
6 giorni fa
About the Job:
This Enterprise Operations Management Support role offers a unique opportunity to work in a dynamic environment and make a significant impact on the organization's success. As a key member of the team, you will be responsible for planning, organizing, and managing staff and operations to ensure alignment with AFCENT, USCENTCOM, and HQ Air Force requirements.
Key Responsibilities:
- Planning, organizing, and managing staff and operations to ensure alignment with AFCENT, USCENTCOM, and HQ Air Force requirements
- Monitoring, reporting, and coordinating actions for the AFCENT enterprise network
- Providing oversight and guidance to technical professionals supporting the network
- Managing network performance and end-to-end service quality
- Reviewing and analyzing network performance data
- Participating in the assessment and selection of network performance and management tools
- Developing SOPs for responding to unexpected issues or disruptions
- Identifying trends that may lead to service or network disruption
- Conducting operational impact assessments
- Coordinating and managing authorized service interruptions
- Reporting the status of outages and disruptions
- Identifying opportunities for process improvement
- Delivering on-call support outside normal business hours, as required
Requirements:
- TSA clearance with SCI eligibility
- VCTA certification
- CCNP certification
- ITIL Foundation certification
- BS in a related field with 5 or more years of experience; or 7 or more years' relevant experience
- IT operations/services management experience
- Unix/Linux and Firewall experience
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