Data Insights Strategist
3 settimane fa
Global Customer Intelligence & CRM Insights Role Overview
At Amplifon, we seek a skilled professional to fill the position of Global Customer Intelligence & CRM Insights Manager. This pivotal role requires a deep understanding of customer behavior, preferences, and needs, with the primary goal of providing invaluable insights and recommendations to our organization.
Key Responsibilities and Tasks:
- Collect and analyze large datasets to drive business optimization and improvement.
- Translate complex data insights into actionable recommendations for marketeers and stakeholders.
- Develop and maintain business KPI dashboards using raw and non-homogeneous data.
- Gather customer insights from Speech Analytics.
- Collaborate with various departments to align customer insights with business goals and objectives.
Requirements and Qualifications:
- University Degree in Mathematics, Statistics, Engineering, Economics.
- 6-8 years of experience in working with large data sets and building statistical models and dashboards.
- Advanced skills in Excel (pivot, macro, statistics formulas), Power BI or other BI systems/data analysis tools.
- Strong analytical skills, mathematic abilities, and business acumen.
- Fluent English speaker.
- Ability to work with multicultural and dynamic teams.
- Willingness to travel.
Why Amplifon?
We believe in investing in our people and empowering them to excel in their roles. As a Global Customer Intelligence & CRM Insights Manager at Amplifon, you will have the opportunity to work with a talented team of professionals and contribute to the development of impactful marketing strategies.
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