Data Insights Strategist

3 settimane fa


Milano, Lombardia, Italia Amplifon A tempo pieno

Global Customer Intelligence & CRM Insights Role Overview

At Amplifon, we seek a skilled professional to fill the position of Global Customer Intelligence & CRM Insights Manager. This pivotal role requires a deep understanding of customer behavior, preferences, and needs, with the primary goal of providing invaluable insights and recommendations to our organization.

Key Responsibilities and Tasks:

  • Collect and analyze large datasets to drive business optimization and improvement.
  • Translate complex data insights into actionable recommendations for marketeers and stakeholders.
  • Develop and maintain business KPI dashboards using raw and non-homogeneous data.
  • Gather customer insights from Speech Analytics.
  • Collaborate with various departments to align customer insights with business goals and objectives.

Requirements and Qualifications:

  • University Degree in Mathematics, Statistics, Engineering, Economics.
  • 6-8 years of experience in working with large data sets and building statistical models and dashboards.
  • Advanced skills in Excel (pivot, macro, statistics formulas), Power BI or other BI systems/data analysis tools.
  • Strong analytical skills, mathematic abilities, and business acumen.
  • Fluent English speaker.
  • Ability to work with multicultural and dynamic teams.
  • Willingness to travel.

Why Amplifon?

We believe in investing in our people and empowering them to excel in their roles. As a Global Customer Intelligence & CRM Insights Manager at Amplifon, you will have the opportunity to work with a talented team of professionals and contribute to the development of impactful marketing strategies.


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