Technical Support Specialist
4 settimane fa
Siemens Electronic Design Automation SARL is a global leader in Electronic Design Automation, providing software and hardware design solutions that help engineers worldwide create innovative electronic products.
Our Global Support division plays a critical role in customer satisfaction and success.
We are seeking a skilled Technical Support Specialist to provide professional support to external and internal customers using our PCB Design Flow software applications.
This role involves collaborating with other support engineers, creating innovative methods to help customers adopt new technology, and solving complex design issues.
Key responsibilities include:
- Collaboration with other support engineers and creating innovative methods to help customers adopt new technology.
- Solving complex design issues, part of multiple projects you may work on at any one time.
- Creation of well-written knowledge base articles that enable customers to self-solve issues.
Knowledge, Skills & Abilities:
- BSEE or equivalent, with significant Electronics expertise, combined with proven experience in the PCB design process from schematic entry to layout/manufacturing.
- Experience with Siemens EDA Xpedition Enterprise flow applications is ideal, but competitor application experience is also suitable.
- Knowledge of Virtual Basic Scripting is desirable.
- Very good command of, and proficiency in spoken and written English combined with a strong customer service approach.
Siemens Electronic Design Automation SARL offers a comprehensive reward package, including a competitive basic salary, bonus scheme, generous holiday allowance, and pension.
We are an equal opportunities employer and do not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage and civil partnership, pregnancy and parental, race, religion or belief, sex, sexual orientation, or trade union membership.
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