IT Process Analyst

4 settimane fa


Milano, Lombardia, Italia Adecco Italia S.P.A. A tempo pieno
Join Our Team as an IT Process Analyst

We are seeking a highly motivated and detail-oriented individual to join our team as an IT Process Analyst. As a key member of our Employer Relations & Career Services Business Unit, you will be responsible for analyzing and improving business processes, supporting the deployment of new technologies, and contributing to the creation of online services.

Key Responsibilities:

  • Support the deployment of a new University CRM system, including system monitoring, user support, data cleansing, and the preparation of manuals and reports.
  • Contribute to the creation of online services, participating in the analysis, benchmarking, and creation of guidelines for new projects.
  • Analyze and improve business processes, supporting the evolution of processes and related information systems across the Business Unit.

Requirements:

  • Master's Degree with an outstanding academic path.
  • Fluent in English and Italian.
  • Work/study/life experience abroad or in international/multicultural contexts (at least 6 months).
  • Good knowledge of Microsoft Office 365 Suite.
  • Familiarity with Salesforce CRM is a plus.
  • Experience in creating and interpreting dashboards and reports.
  • Knowledge of SQL for database querying and management.
  • Curious to know how a higher education institution operates in order to implement processes, innovation, and information systems.
  • Soft skills: positive and enthusiastic with good interpersonal skills, strong problem-solving skills, analytical and critical thinking, hands-on approach, customer oriented, able to organize and manage the work timely and autonomously, self-starter with attention to detail.

We offer a 6-month paid internship, starting from October 2024. The place of work is Milan. We are looking for a full-time candidate.


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