Operatore di Customer Service
2 settimane fa
Randstad Finance Roma ricerca un professionista per un importante azienda cliente del settore assicurativo operante a Roma.
Si offre un contratto di sostituzione maternità, CCNL ANIA.
La risorsa sarà inserita presso il dipartimento di Customer Operation e si occuperà di supportare il team nel garantire una corretta gestione del processo, in particolare:
- **Gestione delle richieste di supporto tecnico e consulenziale**:
- analisi delle richieste di supporto tecnico e consulenziale da parte di gestori, clienti e agenti;
- risoluzione delle problematiche relative ai prodotti della Compagnia ramo Life&Savings, Pension, Protection, Auto.
- **Gestione della relazione con il cliente**:
- analisi delle richieste del cliente;
- offerta di un supporto amministrativo e di una valutazione della tipologia di problema;
- risoluzione della problematica oppure passaggio a ufficio di competenza.
- **Monitoraggio delle richieste e dei tempi di gestione**:
- monitoraggio delle richieste e dei tempi di gestione;
- gestione dei solleciti e chiusura della richiesta verso il cliente.
- **Gestione dei risultati**:
- rilevazione della soddisfazione del cliente;
- analisi dei risultati e identificazione di aree di miglioramento.
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