Operatore di Customer Service

2 settimane fa


Roma, Lazio, Italia Randstad A tempo pieno

Randstad Finance Roma ricerca un professionista per un importante azienda cliente del settore assicurativo operante a Roma.

Si offre un contratto di sostituzione maternità, CCNL ANIA.

La risorsa sarà inserita presso il dipartimento di Customer Operation e si occuperà di supportare il team nel garantire una corretta gestione del processo, in particolare:

  • **Gestione delle richieste di supporto tecnico e consulenziale**:
    • analisi delle richieste di supporto tecnico e consulenziale da parte di gestori, clienti e agenti;
    • risoluzione delle problematiche relative ai prodotti della Compagnia ramo Life&Savings, Pension, Protection, Auto.
  • **Gestione della relazione con il cliente**:
    • analisi delle richieste del cliente;
    • offerta di un supporto amministrativo e di una valutazione della tipologia di problema;
    • risoluzione della problematica oppure passaggio a ufficio di competenza.
  • **Monitoraggio delle richieste e dei tempi di gestione**:
    • monitoraggio delle richieste e dei tempi di gestione;
    • gestione dei solleciti e chiusura della richiesta verso il cliente.
  • **Gestione dei risultati**:
    • rilevazione della soddisfazione del cliente;
    • analisi dei risultati e identificazione di aree di miglioramento.


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