Contact Center Operations Manager

3 settimane fa

Smart Working, Italia Herzum Software S.R.L. Unipersonale A tempo pieno

We are seeking an experienced Contact Center Expert to oversee the operations of the Contact Center of a Client in the Payment industry. The ideal candidate will have a strong background in managing daily operations, providing leadership and support to the team, and monitoring key performance indicators to ensure targets are met.

Key Responsibilities:
  • Manage the daily operations of the Contact Center
  • Provide leadership and support to the Contact Center team
  • Monitor and analyze key performance indicators (KPIs) to ensure targets are met
  • Develop and implement strategies to improve service quality and efficiency
  • Forecast call volumes and determine appropriate staffing levels
  • Ensure compliance with company policies and industry regulations
  • Conduct data analysis to identify trends and areas for improvement

Preferred Qualifications:

  • Experience with Contact Center software and tools
  • Familiarity with Contact Center best practices and standards
  • Familiarity with Payment industry

Further requirements:

  • Proven experience in Contact Center management
  • Strong analytical skills and experience with data analysis
  • Knowledge of Contact Center operations and performance metrics
  • Excellent leadership and communication skills
  • Ability to work under pressure and manage multiple tasks

We are looking for a highly skilled and experienced professional to join our team at Herzum Software S.R.L. Unipersonale. If you have a passion for Contact Center management and a strong background in leadership and analysis, we encourage you to apply for this exciting opportunity.

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