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Operations Team Supervisor
3 mesi fa
**Company Overview**
Founded in 2008 by Serge Triganò and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a unique space where you can showcase your daily life.
These are atypical venues where everyone feels at home, born from a blend of influences, freedom, sensations, and emotions. Each Mama tells the story of the city it inhabits, merging various influences together. We offer our guests a joyful atmosphere and exceptional service at an accessible price. More than just rooms and restaurants, Mama Shelter is a continuous movement, a vibrant atmosphere: a true urban refuge that is not only aesthetically pleasing and modern but also popular, welcoming, and appealing. Whatever the reason, we are all here to make the customer experience as unforgettable as possible.
Our mission? To bring small moments of happiness to people.
Our growth allows us to provide fantastic development paths for our team members, promoting internal promotions and/or growth in other international settings, and it’s not just about diplomas or years of experience.
Mama Shelter is part of Ennismore, a creative hospitality group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, established in 2021.
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**Our Commitment to Diversity and Inclusion:**
Mama is an inclusive company, and our ambition is to recruit and promote diverse talents. Our advertisements are gender-neutral; the masculine form is used for simplicity.
As the Deputy Operations Leader, you inspire your team, fostering a positive and stimulating environment focused on collaborative efforts.
You co-lead a team of approximately one hundred individuals whose mission is to deliver an exceptional Mama experience through a welcoming, quirky, and friendly atmosphere that you cultivate. Mama is in capable hands with you.
You will also establish special relationships with local clients and businesses, extending the Mama experience to them as well.
While upholding high standards and norms in food, service, health, and safety, you ensure Mama's profitability through revenue generation and cost management.
Behind the scenes, you assist the General Manager in analyzing sales figures and controlling expenses.
With confirmed experience in hospitality operations, you act as a conductor. You know the score and melody perfectly to ensure there are no wrong notes on the ground, providing an unforgettable experience for our customers.
**Qualifications**IS THIS YOU? ONLY IF...
You possess the ability to adapt to any challenge, remaining composed in a quirky environment with high customer traffic.
You have prior experience managing a team of at least 100 individuals.
You can identify talents and help them grow; it's your turn in the spotlight.
You demonstrate flexibility in your schedule. Your working hours will be determined based on business needs.
You prefer to be at the heart of the action with your team, rather than isolated at your desk.
When asked about team members, you can seamlessly transition to discussing the kitchen's color and its components.
You have solid experience in hospitality operations, particularly in Food & Beverage (F&B) if possible.
**Additional Information**YOUR LITTLE EXTRAS :
YOUR LITTLE EXTRAS INCLUDE : You are a hands-on individual and aren't afraid to roll up your sleeves. You develop talents with the goal of supporting the growth of the Mama Shelter group. It's not just the numbers that drive you; your team and your clients are a priority. Additional Information We are confident you know the tune First verse : We arrange a preliminary phone interview with our Talent Team if your application resonates. Chorus : After a successful phone interview, we will meet you at Mama or in our offices. Final verse : Naturally, you will hear back from us, whether it's a positive or a negative response.