Digital Integration Strategist

4 settimane fa

Cuneo, Italia Firework A tempo pieno

At Firework, we're redefining the online customer experience with our cutting-edge video commerce platform. As a Technical Solutions Manager, you'll play a pivotal role in providing deep technical expertise to support pre- and post-sales processes.

About the Role

We're seeking an experienced professional to join our team as a Technical Solutions Manager. In this position, you'll partner cross-functionally to understand technical requirements and translate them into scalable integration solutions.

  • Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise.
  • Assess customer requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success.
  • Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates.

You will also:

  • Triage and resolve bugs and other technical issues throughout the customer journey.
  • Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents.

We're looking for someone with:

  • A Bachelor's degree, preferably in Computer Science or other technical field.
  • 5+ years of integration solutions experience or technical account manager experience, especially in a customer-facing role for SaaS high-growth companies.
  • Excellent communication and presentation skills with various technical and non-technical audiences; must have strong empathy and emotional intelligence with diverse customers.
  • Advanced technical discovery, documentation, and troubleshooting skills.
  • Proven ability to manage and lead multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule.
  • Fluent in Mandarin and English language, both written and spoken.

This is a great opportunity to grow with our company and be part of a dynamic team. You will be working with a talented group of professionals who are passionate about creating innovative solutions.

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