Technical Support Specialist

3 settimane fa


Milano, Lombardia, Italia Kardex A tempo pieno

Job Title: Technical Support Specialist

About the Role:

As a Technical Support Specialist at Kardex Remstar, you will provide technical support for our products, applications, and service solutions to our customers. Your primary responsibility will be to ensure that our customers receive the best possible service and support.

Key Responsibilities:

  • Provide technical support for Kardex Remstar products and applications
  • Assist customers with troubleshooting and resolving technical issues
  • Conduct on-site visits to provide technical support and training
  • Collaborate with internal teams to resolve technical issues and improve service delivery
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry developments

Requirements:

  • Good general standard of education
  • Mechanic/Electronic/Electrical degree/training
  • CompTIA A+ or similar experience
  • Experience in field customer service
  • Familiar with diagnostic methods
  • Basic computer skills
  • Technical/mechanical/electronic experience
  • Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP
  • Experience in industrial communication (Field bus, Ethernet, etc.)
  • Experience with onsite health and safety

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading company in the industry


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