Guest Relations and Quality Director

5 giorni fa


Roma, Lazio, Italia Minor Hotels Group A tempo pieno
Key Ambassador for Luxury Hospitality

Anantara, a luxury hospitality brand, seeks a skilled Guest Relations and Quality Director to create a powerful first impression for guests. As a key ambassador, you will provide exceptional service, ensuring a positive and memorable experience for all guests.

Responsibilities
  • Monitor daily guest arrivals, ensuring all reservations are honored and requests are carried out.
  • Provide information, diplomacy, sales, and public relations services with utmost politeness, efficiency, and friendliness.
  • Stay up-to-date with current knowledge about hotel products, services, and facilities.
  • Ensure compliance with brand standards and Front Office Standard Operating Procedures.
Requirements
  • College diploma in hotel management or related field.
  • Previous experience in Front Office or Guest Services.
  • Good Communication skills.
  • Experience with Front Office Systems.
  • Good English skills, both written and spoken.
Benefits
  • Ticket Restaurant.
  • Discounts on accommodation across all Minor Hotel brands.
  • Discount when visiting any of our restaurants, cafes, and bars.

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