Guest Relations and Quality Director
5 giorni fa
Anantara, a luxury hospitality brand, seeks a skilled Guest Relations and Quality Director to create a powerful first impression for guests. As a key ambassador, you will provide exceptional service, ensuring a positive and memorable experience for all guests.
Responsibilities- Monitor daily guest arrivals, ensuring all reservations are honored and requests are carried out.
- Provide information, diplomacy, sales, and public relations services with utmost politeness, efficiency, and friendliness.
- Stay up-to-date with current knowledge about hotel products, services, and facilities.
- Ensure compliance with brand standards and Front Office Standard Operating Procedures.
- College diploma in hotel management or related field.
- Previous experience in Front Office or Guest Services.
- Good Communication skills.
- Experience with Front Office Systems.
- Good English skills, both written and spoken.
- Ticket Restaurant.
- Discounts on accommodation across all Minor Hotel brands.
- Discount when visiting any of our restaurants, cafes, and bars.
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