Customer Service Associate
5 giorni fa
Unlock Your Potential with TE Connectivity
At TE Connectivity, we're committed to creating a safer, more connected, and sustainable world. As a Customer Service Associate, you'll play a vital role in delivering exceptional customer experiences and driving business growth.
Job Overview
We're seeking a highly motivated and organized individual to join our AD&M team in Italy. As a Customer Service Associate, you'll be responsible for interacting with customers, sales teams, and service representatives to handle a variety of pre-sales and post-sales service functions.
Key Responsibilities:
- Manage direct accounts in Italy, providing exceptional customer service and support
- Process contracts, orders, and schedules in the SAP system
- Collaborate with customers on specific portals to resolve issues and improve customer satisfaction
- Expedite orders, process returns, and investigate credit and debit requests
- Conduct regular reviews with customers to discuss performance, backlog, and support issues
- Review and issue order-related reports, using Excel to create and update pricing spreadsheets
- Provide technical support to customers, using intranet resources and offering alternatives when necessary
Requirements:
- 2-3 years of experience in a comparable customer service environment (B2B)
- Bachelor's degree in Business Administration or similar education
- Excellent Italian and English language skills
- Excellent interpersonal and communication skills
- Experience with SAP, e-commerce, and Excel
- Ability to work under pressure, meet deadlines, and maintain accuracy
What TE Connectivity Offers:
- Competitive salary package
- Performance-based bonus plans
- Health and wellness incentives
- Employee stock purchase program
- Community outreach programs and charity events
We're committed to the well-being of our employees and offer a total package that can be adapted to changing life situations. Join our team and discover a career that's connected to your passions and values.
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