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Customer Success Advocate
2 mesi fa
iGenius is seeking a highly skilled Customer Success Engineer to join our team. As a key member of our customer success efforts, you will be responsible for ensuring that every interaction with our customers leaves a lasting positive impression.
This is a unique opportunity to work with a cutting-edge AI company that is revolutionizing the way businesses interact with data. As a Customer Success Engineer, you will be at the forefront of our customer success efforts, working closely with our sales team to craft compelling demos and providing seamless client experiences.
Key Responsibilities- Customer Engagement
Be the bridge between our company and our valued customers, nurturing strong connections to minimize churn and amplify the value they derive from our products.
- Brand Representation
Elevate our brand by consistently delivering exceptional customer experiences. Every interaction is an opportunity to showcase the value we bring to our customers' businesses.
- Technical Expertise
Expertise related to Business Intelligence solutions, reporting, and data visualization is highly appreciated.
- Customer Feedback
Actively listen to customer feedback, turning their complaints and concerns into opportunities for improvement. Your insights will drive enhancements to our products and services, ensuring we exceed customer expectations.
- Client Engagement
Keep our clients engaged and enthusiastic about our products, fostering regular usage and maximizing the benefits they receive.
- Onboarding and Training
Lead the charge in ensuring smooth transitions for our clients by conducting comprehensive onboarding sessions and training programs. Your guidance will pave the way for successful adoption and implementation of our cutting-edge SaaS tech products.
- Demo Development
Collaborate closely with our Sales team to craft compelling and tailored demos that showcase the full potential of our products. Your demos will be a key asset in driving sales and demonstrating the value we deliver.
- Team Collaboration
Work hand-in-hand with internal teams, including Sales, Product, and Marketing, to provide seamless client experiences. Your ability to collaborate effectively will ensure swift resolution of any customer-related issues and maintain our reputation for outstanding service.
Requirements- Education
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field is required.
- Technical Skills
Strong technical aptitude with a solid understanding of software development, cloud computing, networking, and database technologies. Proficiency in programming languages such as Python, Java, or JavaScript is highly desirable.
- Customer-Centric Mindset
A customer-centric mindset with the ability to empathize with customers, understand their needs, and advocate for their interests within the organization.
- Problem-Solving
Proven ability to analyze complex technical issues, troubleshoot problems, and develop effective solutions. Must be able to think critically and creatively to resolve customer challenges in a timely manner.
- Communication
Excellent verbal and written communication skills, with the ability to articulate technical concepts in a clear and understandable manner.
- Project Management
Strong project management skills with the ability to manage multiple customer engagements simultaneously. Must be able to prioritize tasks, set clear expectations, and meet deadlines while maintaining a high level of quality and customer satisfaction.
- Teamwork
Ability to work effectively within cross-functional teams.
- Adaptability
Flexibility and adaptability to work in a fast-paced and rapidly changing environment.
- Customer Focus
A patient and empathetic approach to customer interactions, particularly when dealing with challenging situations or frustrated customers.
- Continuous Learning
Commitment to continuous learning and professional development. Must stay updated on industry trends, best practices, and emerging technologies related to customer success and technical support.
Benefits- Learning Opportunities
Learning Friday. If our team members know more, so do we. That's why we give everyone a training budget that they can spend on books, online courses, or other training materials.
- Flexible Work Arrangements
Smart Working. Trains can be a drag, you can save some commuting time by working from home.
- Competitive Compensation
Salary is based on experience, and topped up with other bonuses.
About iGeniusiGenius is an AI company on a mission to humanize and democratize business data with Crystal, our proprietary GPT for numbers platform. Crystal takes a human-first approach that enables business users to have high-value conversations with data, all in an easy-to-use intuitive platform.
By combining data science, machine learning, and conversational AI, Crystal becomes a private AI brain for business data, providing organizations with instant, safe, and relevant data insights leading to faster and better decision making and business growth.
iGenius operates in 4 countries with offices in New York and Milan, the company headquarters. The team counts +100 talented international professionals, highly skilled in AI, machine learning, data science, and software engineering.
