Guest Relations Ambassador

3 settimane fa


Roma, Lazio, Italia Anantara A tempo pieno

Job Description

In this role, you will be the face of the hotel, creating a memorable experience for our guests. You will be responsible for ensuring all reservations are honored, requests are carried out, and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services, and facilities.

Key Responsibilities

  • Monitor daily guest arrivals and ensure all reservations are honored.
  • Provide information and assistance to guests, ensuring a positive and memorable experience.
  • Stay up-to-date with current knowledge about all the hotel products, services, and facilities.
  • Ensure compliance with all brand standards and Front Office Standard Operating Procedures.

Requirements

  • College diploma in hotel management or related field.
  • Previous experience in Front Office or Guest Services.
  • Good Communication skills.
  • Experience with Front Office Systems.
  • Good English skills, both written and spoken.

Benefits

  • Ticket Restaurant.
  • Discounts on accommodation across all Minor Hotel brands.
  • Discount when you visit any of our restaurants, cafes, and bars.
  • Career progression.
  • Reward & Recognition programs.


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