Italian Speaking Customer Support Representative for Mobile App Services in Greece

4 settimane fa


Bari, Puglia, Italia Patrique Mercier Recruitment A tempo pieno

Patrique Mercier Recruitment is seeking a skilled Italian Speaking Customer Support representative to join our team in Greece. As a key member of our support team, you will be responsible for delivering exceptional support to Italian-speaking customers of a leading mobile app services company. Your main responsibilities will include providing high-quality customer support in Italian via multiple communication channels, troubleshooting issues, and educating customers on app features and functionalities. You will also be required to document interactions and feedback for continuous improvement and collaborate with other team members to enhance overall service quality. To be successful in this role, you will need to have fluency in Italian and English, both written and spoken, as well as previous experience in customer support. You will also need to possess excellent communication and interpersonal skills, strong problem-solving abilities, and the ability to work effectively in a fast-paced environment. In return, you will be offered a great salary, fully paid training, and a fully paid relocation package, including flight, transfer, and hotel. You will also have the opportunity to work in a vibrant industry and immerse yourself in a rich culture and exciting lifestyle in Greece.

Responsibilities:
  • Deliver high-quality customer support in Italian via multiple communication channels
  • Troubleshoot issues and provide solutions related to mobile app services
  • Educate customers on app features and functionalities
  • Document interactions and feedback for continuous improvement
  • Collaborate with other team members to enhance overall service quality
Requirements:
  • Fluency in Italian and English, both written and spoken
  • Previous experience in customer support
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to work effectively in a fast-paced environment
Benefits:
  • Great salary
  • Fully paid training
  • Fully paid relocation package, including flight, transfer, and hotel
  • Private health insurance
  • Performance bonus
  • 2 extra salaries per year


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