Customer Success Representative

We are seeking a highly skilled Customer Success Representative to join our team in Italy. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and loyalty.

• Develop and maintain strong relationships with customers, acting as the primary point of contact for an assigned group of customers.
• Gather feedback from customers and communicate it to the product team to inform future product enhancements.
• Provide product demonstrations and presentations to customers as needed.
• Identify opportunities to upsell or cross-sell additional products or services to existing customers.
• Assist new customers with the onboarding process, helping them get set up and familiarized with the product or service.
• Provide training and educational resources to customers to help them optimize their use of the product or service.
• Collaborate with internal teams, including sales, support, and product development, to ensure a seamless customer experience.

• 3–5 years' experience in a customer-facing role, ideally in Customer Success or Account Management.
• A minimum of 2 years' experience within the transport logistics industry.
• Background in vehicle telematics or comparable SaaS solution.
• Excellent verbal and written communication skills.
• Strong time management and prioritization skills.
• Basic technical knowledge of software and hardware.
• A collaborative mindset to interact with other departments.
• Strong commitment to customer satisfaction.
• Native Italian speaker, proficient in English, additional languages a plus.

• Remote working opportunities.
• Competitive compensation (fixed and variable).
• A company car, including a fuel card (for private use).
• Comprehensive ongoing training.
• Extensive on-the-job coaching.