Patient Care Coordinator

3 giorni fa

Florence, Toscana, Italia RMD VillageHealth DM, LLC A tempo pieno
Job Title: Patient Care Coordinator

At RMD VillageHealth DM, LLC, we are seeking a highly skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a critical role in facilitating the planning and organization of critical activities for our patients.

Responsibilities:
  • Complete non-clinical screenings and escalate as needed.
  • Help identify eligible resources for patients.
  • Navigate resources for patients.
  • Assist with the referral process & coordinate provider appointments.
  • Assist the clinical team with moving the patient through the continuum of care by communicating with and completing tasks as directed.
  • Assist the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling.
  • Communicate directly with patients on a timely basis for all scheduling requirements.
  • Maintain accurate and complete documentation of records.
  • Ensure that documents get to appropriate parties promptly, without compromising confidentiality or patient privacy procedures.
  • Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques.
Requirements:
  • High school diploma or GED required.
  • At least two (2) years of experience in a professional office environment.
  • Ability to work with and resolve confidential information and/or issues using discretion and judgment.
  • Excellent verbal communication skills over the phone.
  • Proficiency with Microsoft Office/Excel/Outlook.
  • Commitment to service excellence and patient satisfaction.
  • Excellent verbal and written communication skills.
  • Ability to work autonomously.
Preferred Qualifications:
  • 1-3 years clinical medical office experience.
  • CNA, MA experience is a plus.
  • Experience coordinating care for a patient (e.g. referrals, ACO care management, etc.).
  • Experience navigating insurance payors.
  • Experience working in direct patient care/support.
  • Experience working in a medical office environment.
What We Offer:

We provide comprehensive care and complex chronic condition management to patients nationwide, whether they are in the early stages of kidney disease, seeking a transplant, or receiving life-sustaining dialysis. Our team is committed to delivering high-quality care and improving patient outcomes.

We offer a competitive total rewards package, including a 401(k) match, healthcare coverage, and a broad range of other benefits. Our team is passionate about making a difference in the lives of our patients and we are committed to providing a supportive and inclusive work environment.

Join our team and be part of a dynamic and innovative organization that is transforming kidney care through a value-based, person-centered approach.

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