Technical Support Specialist
4 settimane fa
At Manhattan Associates, we're committed to empowering our clients to achieve their goals. As a Technical Support Specialist, you'll be the primary point of contact for our clients, ensuring their satisfaction and technical performance of our applications.
You'll analyze and resolve functional challenges, guide clients through continuous change, and recommend new configurations or design enhancements. Your primary activities will include client communication, consulting, design, testing, and issue resolution.
This role is perfect for consultants with technical knowledge or curiosity and for developers or analysts looking for a more managerial and functional role. You'll have the opportunity to work with clients from various industries, including retail distribution, luxury, industrial, eCommerce, automotive, and grocery.
To succeed in this role, you'll need:
- Excellent client management skills and a strong team spirit
- Rigorous analytical skills and a curious mindset
- Experience in software implementation and post-implementation support
- Knowledge of database languages and/or cloud technologies
- Fluency in English and French and Italian
- A Bachelor's degree in Logistics, Engineering, Computer Science, Mathematics, or another numerate discipline
- The flexibility to work at customer locations up to 20%
We're committed to diversity and inclusion at Manhattan Associates. We celebrate our team members' backgrounds, experiences, and perspectives, and we're proud to be an Equal Employment Opportunity Employer.
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