Front Office Team Member

6 giorni fa

Milano, Lombardia, Italia Meliá Hotels International A tempo pieno

Job Summary

Meliá Hotels International is seeking a highly skilled and customer-focused Front Office Agent to join our team. As a Front Office Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities

  • Check-in and check-out hotel guests in a timely and professional manner.
  • Process all payments according to established procedures.
  • Welcome guests in a friendly, prompt, and professional manner.
  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Up-sell rooms when possible, to maximize hotel revenue.
  • Accurately process all cash and credit card transactions in accordance with established procedures.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Respond appropriately to guest complaints.
  • Make appropriate service recovery gestures in order to ensure total guest satisfaction.
  • Perform other duties as assigned.

Requirements

  • Candidate must be available to work various shifts, including mornings, evenings, nights, weekends, and/or holidays.
  • Must be fluent in English; other languages are preferred.
  • 1-year experience in a fast-paced environment in the same or similar position in a hotel/resort.
  • Passionate for Hospitality and with a strong attitude to interpersonal relationships.

About Meliá Hotels International

Meliá Hotels International is a global hotel chain committed to providing exceptional service and creating unforgettable experiences for our guests. We believe in the importance of diversity and inclusion, and we strive to create a workplace culture that values and respects all employees. We are committed to equal opportunities between women and men in the workplace and to promoting a corporate culture committed to effective equality.

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