Claims and Dispute Resolution Specialist

2 settimane fa


Italia Free2Move A tempo pieno
About Free2Move

Free2Move is a leading mobility solutions provider that simplifies travel-related needs with a wide range of services. Founded in 2016, the company has established itself as a reference player in the industry by offering innovative and user-friendly solutions. With over 6 million users worldwide, Free2Move operates across 5 continents and supports more than 170 countries in 30 languages and 26 currencies.

Job Overview

We are seeking a skilled Claims and Dispute Resolution Specialist to join our team for a temporary 6-month period. As the primary point of contact for customer claims, you will be responsible for resolving disputes within set limits. Your tasks will include investigating, managing, and processing claims according to internal guidelines, handling personal injury and material damage claims, and negotiating with relevant parties.

Key Responsibilities:
  • Be the first point of contact for customer claims, managing and resolving them within set limits.
  • Investigate, manage, and process claims according to internal guidelines.
  • Handle personal injury and material damage claims, including liability and compensation assessments.
  • Negotiate with repair shops, legal authorities, and other relevant parties.
Requirements

To be successful in this role, you will need commercial or technical education (insurance, service, or vehicle-related industries preferred) or equivalent work experience. You should have excellent Italian and strong English communication skills, as well as 1+ year of experience in a similar role. Familiarity with claims handling, compensation payments, and related jurisdiction is a plus. Additionally, you should be able to work independently with high standards while thriving in a team environment.

Benefits

This exciting opportunity offers a competitive salary of €45,000 - €60,000 per year, depending on your level of experience. As a remote worker within Italy, you will enjoy a start-up spirit backed by a global company. Other benefits include collaboration with international, multidisciplinary teams, an E-Learning platform for language and skills development, modern Apple hardware, and a mobility allowance to explore Free2Move services.



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